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Have a question or need help? You have come to the right place. Here you will find answers to our frequently asked questions. If what you are looking for is not available here, please feel free to complete the FAQ form provided and we will do our best to answer you right away!

Are escape rooms okay for kids? What is your age limit?

Ages 13 or younger must have an adult present with them in the room. Ages 15-17 must have a damages waiver signed by an adult. Ages 18 and over must act like adults. Please understand that 13 and under may have difficulties with some of the puzzles due to cognitive levels.

The Simcoe Arms Hotel has replica guns in the game and Against Your WIll may be a little too scary for really young kids.

Are the lights turned off?

There are some low light/no light spaces in our rooms, but they will be quickly rectified when you find a designated light source like a flashlight or lamp and turn it on. Hopefully your lights are on if you want to escape!

Are we really locked in a room?

You really think our fire inspector would allow that? If at any time you need to leave the room, just exit through the door you came in.

Are you close to public transit?

We get it, climate change is a killer and you're environmentally friendly. We picked this location just for you. 7 transit lines run nearby and Allandale go station is a short jaunt down the road. Did I just say jaunt? What lines run nearby you ask? Consider it practice for the upcoming puzzles you need to solve and find out the answer here: or here:

Are you wheelchair accessible?

Our lobby and washrooms are completely accessible, however our games are built out of spaces that already existed and depending on the doorway width you need, we may not be able to accommodate you in our games. Give us a call and we can figure it out. We do offer all wheelchair persons the ability to watch the game unfold with our game-master who is running the group through the game, providing them hints and overseeing the groups experience.

Are your games safe?

Well after that one incident at our other business we had no choice but to make them safe. Just kidding, we only do escape games and we do our absolute best to make them as safe as possible.I did get a sore wrist while painting the walls but that's it so far.

Are your rooms physically demanding?

No they are not, in fact we suggest no heavy lifting, pole vaulting, or bench pressing of any kind while playing. We don't want to give anything away, however, there may be some getting down and dirty involved, so you can be prepared. But please be aware, in escape games, no brute force or heavy lifting is involved.

Are your rooms scary?

Scaredy pants say yes, Chuck Norris says no. To someone who doesn't enjoy tight spaces, the elevator in the beginning of "Simcoe Arms Hotel" game may be a little nerve racking, but it opens up beyond that door. Our "Against Your Will" game definitely has some scare factor to it, so be warned now!

Can I book a time slot not offered on your schedule?

Not without our permission my friend. Give us a call or email. We will do our best to accommodate you. But if it's normal working hours and the room you are looking for is already booked, then we will not play favourites...unless it's you mom and dad.

Can I bring extra people?

Do you tell them they are just extras to their face? How rude. You can certainly bring any number of additional friends and family you want, BUT you can't have more than the maximum number of people permitted in a room. And, if they are playing, they are paying. If you have more then the maximum numbers for the game you are playing, you can split your group in two once we have our second room in operation. Even better...grab a group of 8-12 and call us about our team challenge! In 2.5 hours, you will each get to play 2 different games. The team with the lesser combined times will win a prize. What's the prize you might ask? I'll give you 2 hints: it's not a private jet, and it's not a penny.

Can two teams compete?

Absolutely. As you will see by our leader board, we love the competitive spirit. Here's the catch, you will need a minimum of 2.5 hours and we will have to have 2 rooms available for those 2.5 hours. You will each start in a different room. Once you complete your first room (or not), we will record your time, reset the rooms, and your teams will then switch rooms and play round 2. We will add up the times for each of your rooms, and whoever has the quickest time will win. Max for competing is 12 people

Can we come back and try again?

Ask us on your way out, it depends on how we feel! We never recommend playing the same room twice, as you will know how to solve it, but if you want to play the game again with a new group we totally understand. We will inform you as new rooms are built, flipped and become available if you would like to sign up for our newsletter


Do I need a reservation?

Ya, you do. So book one now online or give us a call. Looking for something last minute, or while you are already out? Give us a call and we can let you know what games are still available for a same day booking...and next time, plan ahead!

Do I need special knowledge or skills?

A voice and a brain is helpful, but NO outside knowledge or skills are required to solve the puzzles in our rooms. While some knowledge or skills might occasionally save you time, you WILL have the ability to solve everything in the room without it. If you're stuck, you can request a hint from your designated game-master.

Do I need to bring anything special?

You don't need to. But just in case you feel you want to - Ryan loves beer, and Ashley loves flowers!!!

Do you offer Corporate Events and Team Building?

Heck Yes! We sure do. Please call us to discuss your options. We have a portable game called 'Tohua Island' that can be run off site for up to 48 people at a time. We can also do 14 people every hour in our two traditional escape rooms at our store.

Do you throw parties?

We like, we like to party. We like, we like to party. Give us a call. Birthdays, bar mitzvahs/no bris, religious events, bachelor/bachelorette, engagements/divorces (not at the same time), anything really! Let us know how we can help because we like, we like to party.

How do I change a reservation?

If i was you I would pick up the phone and call, but why listen to me? Oh ya, because I own the place and I make the rules. Just make sure you cancel 48 hours prior to your booking or you risk losing your deposit of $25. If you need to switch to an hour later or earlier then your current booking, and the times are available, we will do our best to accommodate you.

How does an escape room play out?

As it should. It's simple really. You will come to our location, check in at reception (pay if you didn't pay in full online), and have a seat in our waiting area. When your room is ready we will have you watch a briefing video on the rules of escape rooms and a few things we don't want you doing so others after you can have just as much fun as you're about to. Then we will take you to your game room, you will enter the room and begin your game. There will be a countdown clock in the room so you know how much time you have left to escape or complete the mission. We will be watching and listening to you and your group on monitors outside of your room, from security cameras and microphones within your room. The person watching and listening is called your game master...or for many of you...they can be considered your guardian angel. They will be your best friend in this experience and they will help you get out of tough situations if you can't do it yourself. However, because of different types of players we will not give hints or clues unless asked, no spoilers here! If you want to be on the leader board you can only use three clues. If the leader board isn't your concern, then we will be happy to help you as much as you want...but you have to ask. You will either escape/complete the mission or fail. If you fail, we will walk through the rest of the room to see what you missed. If you escape or complete the mission then congratulations! After the game play we will take you to a designated spot in our lobby, take your picture, and put it up on our wall at home...KIDDING!! One will go on our lobby wall for you to see at future missions you try, and a digital one will go on our Facebook page for all the world to see how awesome you are! Yes you will be part of our shameless self promotion and we really thank you for that. Then you will leave the building tell all your friends what a good time you had and book the next room!

How long are the games?

60 minutes, 2 half hours, or 3600 seconds, which would you prefer? If your team is awesome, you will beat the clock and get out sooner. Don't forget to leave time after to take a cool picture before you exit our establishment.

What do I win if I escape?

Your freedom and the admiration of those who couldn't. A true champion in our eyes.

What if I am claustrophobic?

Listen I am no expert in this area, as I had to look up the spelling of claustrophobic, but depending on the amount of people in your group it may be a little tight in the elevator of our "Simcoe Arms Hotel" game. Once you get beyond that part of the game though, it will be just fine. If you are very claustrophobic, but not a scaredy cat, might we suggest trying out our "Against Your Will" game that opens in the summer of 2018! There is a bigger area in this one at the onset of the game. If you do wish to try the elevator and it doesn't work out for you, then pull out your wallet as a full refund is coming your way. We always suggest to maybe consult your doctor if you are concerned.

What if I don't escape in time?

Shame on you. Not to worry, we will walk you through the rest of the game play to show you what you missed. We won't say anything bad about you... to your face!

What if I have a heart condition?

If you have a heart condition and shouldn't be scared then we suggest you stay away from our "Against Your Will" game. And again...consult your doctor if you are concerned.

What if we are late?

Ashley may get upset...and you don't want to see her upset. In all seriousness, if you are late and there is no group scheduled behind you, we will do our best to accommodate you. If you are late and there is another group behind you, we will be forced to cut out some of your game play time. We will do our best to make everyone happy.

What if we get stuck on a puzzle?

I told you not to play with glue and lay on our puzzles. If you get stuck, you will have clues you can ask the gamemaster for, who will be watching and listening to your every move...creepy right?

What is an escape room?

Its a room you have to escape from! No but seriously:

"An escape room is a physical adventure game in which players are placed in a room and have to use elements of the room to solve a series of puzzles and escape within a set time limit. The games are physical versions of "escape the room" video games. Games are set in a variety of fictional locations, such as prison cells, dungeons and space stations, and are popular [team] building exercises.

The earliest room was created in 2006, and escape rooms became popular in the United States, Japan, Taiwan, Canada, Israel and mainland China in the 2010s." (Wikipedia)

Whats your cancellation policy?

Don't cancel, we are fun to be around...and no one likes people who ditch or bail. But if you must, make sure its 48 hours before or we are going to take your deposit ($25) and likely spend it on something irresponsible.

When should we arrive?

You should be here 15 - 20 minutes before your scheduled start time or else...

Where do we park?

In a parking spot please...the sidewalk is for pedestrians. There is parking available in the lot at our location.

Will we be put with other groups?

No Way, Jose. When you book one of our games/rooms within the minimum and maximum players, the room is yours for the hour. We know in some other facilities they will pair you up with other groups. We want to protect your experience and maximize your fun, and we think keeping rooms private helps with just that!

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